Support | WebMail
Contact Us |
PGTelco offers Fiber-to-the-Home service in certain areas of West Washington County.
Fiber to the Home, or FTTH, refers to the installation and use of fiber optic cable directly to the home. Connecting fiber all the way to your home provides the most bandwidth opportunity to your household. FTTH is the most advanced communication system available in the world today, and will be the technology relied upon worldwide to deliver communications in the future.
Fiber is unquestionable the fastest, most versatile high-speed internet connection.
Better video experience - see higher quality streaming video across all your devices.
Virtually unlimited bandwidth – the sky’s the limit
While many cable companies brag about utilizing “fiber” in their networks, unless they provide it all the way to the home, they cannot measure up. PGTelco’s FTTH service is just that, fiber all the way to your home. This service will allow PGTelco to continue providing the fastest, most reliable, most capable, highest quality broadband connection in Washington County.
Phone line is required with our internet packages. Packages include speeds "up to" the listed Mbps and may vary by location.
There are several common ways to configure your home or office network to access the Internet. PGTelco Internet distributes up to 2 Dynamic IP addresses for each standard High Speed Internet account. Therefore, only two computers can directly connect to the Internet at the same time. However, if a customer would like to access the Internet on more than two computers, he/she may purchase a third party router that is capable of doing Network Address Translations (NAT). PGTelco offers networking devices and installation. To find out more about these services follow the links below.
Static IP addresses are available at an additional $10 per IP address.
Every account will receive 5 FREE Email accounts. Additional accounts are only $1 per month.
Free Technical Support is available 24/7.
Service Level Agreement
Service Level Agreement
Your PGTelco High Speed Internet installation will be performed by a qualified and knowledgeable Technician. The PGTelco Technician will install the Fiber Optic Internet to one outlet in your home or business. The Technician will survey the location and wiring before installation, and determine if it will meet your needs.
Additional wiring may be needed for optimal performance of your service. With a one year service contract, there is no charge for installation of wiring for the service. (Some restrictions may apply). PGTELCO offers network routers for sale, if you would like to use multiple devices. Fees may apply for additional work performed by the Technician for service to more than one device.
What will the Technician do when my High Speed Internet is installed?
Your Technician will install necessary equipment and ensure it is working properly on your PC. If no PC is present at installation, the Technician will use a laptop to ensure your connection is performing properly. Your Technician will give you a tutorial on internet and email access as well as any networking needs.
Are there limitations of use with my Internet connection?
There are no usage limitations. Your connection is always on, available 24/7. However, your service should not be used for any illegal activity or copyright infringement. Also, customers may not use the service in such a way as to impair or degrade the operation or performance of the PGTelco network.
What does “Always on” mean?
Always on means exactly that! Your High Speed Internet service is always on, ready to use. Therefore there is no need to dial up, no busy signals, and no disconnections!
What if I need more than one device hooked up to my Internet connection?
Your High Speed Internet service can be used in tandem with additional equipment to utilize your broadband with multiple devices such as other computers, game consoles, VOIP systems, Satellite receivers, etc. This is called a Network and requires the use of a router, switch, hub, or a combination of these to support your network. There are many options available to bring service to your additional equipment. Your Technician can assist you to survey and determine your needs. PGTelco can install your network for you at additional cost. Call our business office for details.
Are there any system requirements?
PGTelco’s High Speed Internet will perform on any operating system, provided your computer has a functioning Ethernet card or port. In the event your computer does not have an Ethernet card, your Technician can install a card for an additional cost, and at the discretion of the Technician.
What about Security?
Our service is highly secure. However, always on connections are inherently vulnerable to attack. Additionally, PGTelco cannot monitor information you download. Therefore we recommend all users use a firewall in tandem with updated antivirus software. PGTelco recommends SecureIT Plus to its customers for virus protection and parental controls.
Free Technical Support Available 24/7 Phone: 479-846-9700
Business office Phone: 479-846-7200 or 479-267-7200
Please utilize our Free Technical Support Staff for any problems regarding Internet or email issues.
If your problem requires 2nd level technical support, a Technician will contact you within 24 hours of your call. If you are having connectivity problems, please perform the following steps before calling into technical support.
Map coming soon. Call 479-846-7200 for availability.